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Managed Service & Support Plans

In keeping with our new results based rather than effort based philosophy, our Total IT Care plan was designed to replace your current IT support agreements. Historically, most companies pay for work performed and time spent as opposed to paying for a desired result. With this solution we are not billing for hours worked but rather for the results and benefits delivered in a timely fashion.   The amount of time spent by engineers and technicians is not billed but included in the plan.


This technology guide addresses the following topics:

  • Pro-active monitoring of all major equipment and services
  • Maintenance and Repair of All Corporate Servers
  • Maintenance and Repair of Networking Equipment (Switches, Firewalls, Routers, Wireless Access Points)
  • Anti-virus, Anti-Spyware & Security Policy Administration
  • Maintenance and Repair of Workstations, Laptops & Partner Home Computers
  • Backup\Disaster Recovery Planning and Business Continuity Planning
  • Improving Desktop Support Services response time
  • Reducing IT related expenses


This proposal is designed as a comprehensive package that will reduce your annual technology maintenance costs while delivering improved end user support services. Special pricing is generally applied as a Customer Loyalty Discount when a client is a referral which effectively reduces IT expenses to a 2005 comparable level.


We have included virtually all aspects of IT and IS maintenance. 


 Our Managed Service Provider (MSP) plans come in the following flavors:

  • Total IT Care (includes all sub-items)
  • Total Network Care
  • Total Server Care
  • Total Backup Care
  • Total Desktop Care
  • Total Application Care


From network design, or systems architecture to daily maintenance, We are proud to have the flexibility to utilize the operating platform that best suits your company's needs to provide an efficient and cost effective solution.

Prime MSP answers a need in the marketplace to provide quality and first-rate network design & integration services. The staff at Prime MSP is ready to help companies maximize technology’s many benefits.

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